Billing and Pricing Information

Account Cost

How much does an NinjaResponder account cost
Do I need to order multiple NinjaResponder accounts

Being Billed / Making Payments

How can I pay an NinjaResponder invoice online
How do I pay for my NinjaResponder account using US postal mail
Does NinjaResponder accept money orders and checks
Where can I get a receipt for my NinjaResponder payments
Where can I get another copy of my NinjaResponder bill
How can I change my billing information
How can I change the e-mail address at which I receive my NinjaResponder bill
I have several NinjaResponder autoresponders, can I receive one joint bill
What is the billing contract that I have agreed to
How does the billing contract work

The "Billing Center" page of the Customer Control Panel

What is it
Where is it
What is the table labeled "Invoices"
What is the table labeled "Packages"

Account Cost:

How much does an NinjaResponder account cost?

NinjaResponder offers several different pricing plans. Each plan includes the same services, but long-term plans are discounted.

Billed Monthly: $ 19.95 per month
Billed Quarterly: 53.85 ($ 6.00 savings)
Billed Semi-Annual: 101.70 ($18.00 savings)
Billed Annually: 179.40 ($60.00 savings)

Do I need to order multiple NinjaResponder accounts?

No, NinjaResponder's current service offering includes unlimited autoresponder lists, unlimited follow ups, and unlimited broadcasts. If you ordered your account prior to August 14, 2003 please contact customer service and we can switch you over to our new billing plan.

Being Billed / Making Payments:

How can I pay an NinjaResponder invoice online?

Login to the Customer Control Panel from the top of the
main NinjaResponder page using your login name and password. Click the "Billing Center" link towards the bottom of the main page. This will bring up a page titled "Billing Center."
Scroll down the page to the table labeled "Invoices."
Scroll down the page to the box titled "Pay Due Invoice."
Enter your credit card number and expiration date in the appropriate fields, and click the "Pay Now" button. The listed "Amount Due" will be charged to your credit card.

How do I pay for my NinjaResponder account using US postal mail?

NinjaResponder uses SECURE web pages for online credit card processing and fast account activation. However, if you wish, you may pay via check or money order:

Complete and print page 1 of NinjaResponder's online order form. No financial information is requested on this page. Mail this page along with your payment to:

Overcome Everything Inc
139 Main Street Suite 606 E
Brattelboro, VT 05301
USA

Your NinjaResponder account will be activated as soon as your order is received. Notification of our receipt of your order will be e-mailed to the e-mail address you provide on the order form.

Does NinjaResponder accept money orders and checks?

NinjaResponder can accept payment via US postal mail from anywhere in the world. Check and money orders must be draftable on a U.S. bank.

Where can I get a receipt for my NinjaResponder payments?

Login to the Customer Control Panel from the top of the main NinjaResponder page using your login name and password.
Click the "Billing Center" link towards the bottom of the main page. This will bring up a page titled "Billing Center."
Scroll down the page to the table labeled "Invoices."
Click the "View" link for the invoice for which you need a receipt. This will bring up a page titled "Invoice/Receipt Copy Display."
That page is a copy of your receipt - print it for your records.

Where can I get another copy of my NinjaResponder bill?

Login to the Customer Control Panel from the top of the main NinjaResponder page using your login name and password.
Click the "Billing Center" link towards the bottom of the main page. This will bring up a page titled "Billing Center."
Scroll down the page to the table labeled "Invoices."
Click the "View" link for the invoice for which you need a receipt. This will bring up a page titled "Invoice/Receipt Copy Display."
That page is a copy of your invoice - print it for your records.

How can I change my billing information?

For security purposes, please call our excellent customer service department to change your billing information.

Toll Free: 800-217-1714
International: +1 215-825-2196
Hours: 8AM-8PM ET Mon-Fri & 9AM-5PM Sat

How can I change the e-mail address at which I receive my NinjaResponder bill?

Login to the Customer Control Panel from the top of the main NinjaResponder page using your login name and password.
Click the yellow "Admin" tab. This will bring up a page titled "Update Your Customer Profile."
Scroll down the page to the table titled "Email Management." Find the e-mail address for which box in the "Billing" column is checked. Click that box to uncheck it.
The last row of that table is titled "Add New." Enter the e-mail address and name at which you wish to receive billing information in this row. Click the box in the "Billing" column to check it.
Scroll all the way down to the bottom of the page, and click the "Update Profile" button. The page will reload, and you will now receive billing information at the new address.

I have several NinjaResponder autoresponders, can I receive one joint bill?

If you ordered your account prior to August 14, 2003 then you may have separate autoresponder lists in which case we simply need to "merge" your autoresponders. To do this, contact NinjaResponder's Customer Service team.

What is the billing contract that I have agreed to?

All billing policies are clearly outlined on the web site in multiple places, including the NinjaResponder Service Agreement, the online order form, and the pricing plan details.

How does the billing contract work?

All NinjaResponder billing policies are clearly outlined in multiple places on our web site, including the NinjaResponder Service Agreement, the order form, and the pricing plan details.

When you sign up for an NinjaResponder account, you agree to the terms set out in the NinjaResponder Service Agreement. You also supply NinjaResponder with a valid credit card number and expiration date.

Your NinjaResponder autoresponder will be automatically billed on a recurring basis, (monthly, quarterly, etc.). To cancel your account, contact help@ninjaresponder.com with your login name and password, as well as your list name. Your account will remain active until the end of the billing contract's period, even if you cancel.

The "Billing Center" page of the Customer Control Panel:

What is it?

The "Billing Center" page of the Online Customer Control Panel lists all NinjaResponder products that you own, and allows you to view and pay invoices.

Where is it?

To access the Billing Center:

Login to the Customer Control Panel from the top of the main NinjaResponder page using your login name and password.
Click the "Billing Center" link. This will bring up a page titled "Billing Center."

What is the table labeled "Invoices"?

The table labeled "Invoices" lists all invoices for your NinjaResponder account. The table includes the following columns:

Invoice: An "Invoice Number" that NinjaResponder uses to identify each invoice.

Amount: The amount of each invoice.

Created: The date on which the invoice was created.

Due: The date on which the invoice became due.

Paid: The date on which the invoice was paid, if applicable.

View: This column contains a link to either a copy of the invoice, or a copy of the receipt received after the invoice was paid.

What is the table labeled "Packages"?

The table labeled "Packages" lists all NinjaResponder products that you own. The table includes the following columns:

Pkg #: A "Package Number" that NinjaResponder uses to identify each package.

Pkg Name: The "Package Name" - the name of each package.

Term: The billing cycle for each package, in months. For instance, if you pay for your autoresponder on a monthly term, the number "1" will appear in this field.

Base Price: The price of each package, per billing term. For instance, if you pay for a standard autoresponder on a monthly term, the amount "$19.95" will appear in this field.

Discount: Any applicable percentage discount on high volume packages.

Opened: The date on which the package was opened.

Closed: The date on which the package was closed, if applicable.